Back to jobsCustomer Growth and Ownership
Relationship Management
Cross-Functional Collaboration
User Education and Enablement
Position Details
Job Description
- Take direct accountability for the growth of your SMB customer portfolio
- Identify expansion opportunities within the existing customer base
- Guide users through the full post-purchase journey from initial adoption to expansion
- Proactively surface new opportunities before customers think to ask
- Serve as the consistent presence in the customer experience from onboarding forward
- Develop deep, substantive relationships with customers grounded in a genuine understanding of their goals and challenges
- Lead structured onboarding sessions and maintain clear, timely follow-up communications
- Consistently look for ways to add value beyond the immediate transaction
- Partner with Product, Sales, Success, and Marketing teams to ensure users receive a seamless, consistent experience across every touchpoint
- Channel customer feedback to the Product team to inform solution development
- Work with Marketing to build user advocacy within the customer base
- Apply product knowledge and communication skills to help users get the most out of what they have purchased
- Stay current on product developments and industry trends
- Bring relevant knowledge directly to customers in practical, accessible ways
- This is a full-time, individual contributor role expected to work 40 hours per week, hybrid based in our Exton, PA office.
- This role requires communication with Managers, peers and other colleagues of the company in person, and/or by utilizing Microsoft Teams chat, calling and meeting functions.
- No travel required.
- Requires sitting or standing at will while performing work on a computer (or any other physical requirements).