Customer Experience Representative Vehicle Aftermarket - Automotive Business

SKF VA is a trusted OE supplier that serves the Automotive Aftermarket with high-quality products and premium services for cars and commercial vehicles globally. With over 20,000 variations, our unmatched product range delivers comprehensive system and repair solutions. 
 
We prioritize ease of access to required parts, ensuring timely availability and efficient repairs. SKF VA boasts extensive network of over 10,000 distributors and dealers worldwide. This expansive reach ensures that our spare parts for cars, trucks, and two-wheelers are readily available in workshops across the globe. 
 
In September 2024, SKF announced the separation of its Automotive business with the objective of building two world-leading businesses, and the role you are applying for will be part of the Automotive business, giving you the opportunity to be a part of shaping a new Company aimed at meeting the needs of the transforming global Automotive market.
 
Would you like to join us in shaping the future of motion? We are now looking for a...

Customer Experience Representative Vehicle Aftermarket 
- Automotive Business 
 

At Vehicle Aftermarket (VA), we are passionate about delivering exceptional customer experiences. Here, you will have the opportunity to become a key link between SKF and our customers within Eastern Europe and the Middle East. Working close to the business and developing your expertise across demand chain-related activities for your customer portfolio.

Do you want to be part of creating a seamless customer journey from order handling and inquiries to pricing and post-sales support? In this role, you will get the chance to grow in a dynamic environment, build strong cross-functional collaboration, and contribute to continuous improvement, process development, and high-quality customer experience delivery. If you have a passion for customer focus, quality, and teamwork, this could be the right opportunity for you. 

Key Responsibilities 

• Build strong customer relationships to deliver premium service and support business performance. 

• Manage end-to-end order handling and order book management across the portfolio for assigned customers.

• Coordinate proactively with customers, factories, warehouses, forwarders, and sales teams to secure smooth demand chain operations. 

• Support quotations, lead generation, follow-up activities, and account managers with contracts, price lists, sales analysis, and customer visits. 

• Monitor schedules, delivery patterns, supply, shipments, and e-Business usage to meet customer requirements and improve logistics efficiency. 

• Handle export documentation, customs procedures, and maintain accurate customer, product, pricing, and discount data in relevant systems. 

• Manage post-sales activities, including complaints, claims, returns, and cash collection follow-up such as overdue payments, credit limits, and credit/debit notes. 

• Ensure product knowledge, technical support, compliance with sanctions and anti-corruption rules, and contribute to continuous improvement and digital initiatives. 

We expect you to have 

• Proven experience in customer service, logistics, supply chain, or a complex service environment.