Back to jobsProcess incoming customer payments in accordance with service level agreements (SLAs)
Maintain and clear customer accounts
Provide customer balance confirmation and perform reconciliations
Process customer returns, rebates, and refunds
Generate statement of accounts and process dunning letters
Calculate and approve credit limits
Respond to audit requests and participate in meetings with auditors
Perform monthly, quarterly, and yearly closing activities in a timely manner
Resolve account discrepancies and contact customers accordingly
Calculate provisions, write-offs, and bad debts devaluation in accordance with IFRS 9
Create periodic/ad-hoc reports to support the leadership
Engage customers in collection efforts in writing as well as over the phone
Create manual invoices and manage cheques
Process acts of acceptance and monitor relevant general ledger accounts
Manage disputes, direct debit, and cash allocation with Treasury
Support in I.T. projects related to the department as well as engage in testing
Investigate inter-company differences with relevant stakeholders
Support the Business Units with daily requests as needed
Ensure work and process documentation is maintained and updated
Participate and provide training to new colleagues as needed