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Customer Delivery Team Manager
Brisbane, QueenslandPosted 6 days ago
max-term full-time
Job Description
From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities.
Step into a role where you build something meaningful from the ground up and lead with purpose. As Customer Delivery Team Manager, you’ll shape a newly formed team, bring clarity to complex work, and help create a dependable, confident service for colleagues and customers alike. This is a hands-on leadership role suited to someone who enjoys guiding people through change, setting strong foundations, and turning ambiguity into momentum. You’ll balance operational delivery with genuine people care, playing a pivotal role in a business transition that truly matters.
This is a 12-month max-term full-time role based in Meanjin (Eight Mile Plains, Brisbane).
What You'll Do
- Lead and support a new team actioning billing activities, setting clear expectations, routines, and ways of working from day one.
- Coach, develop, and engage team members, building capability and confidence during a period of operational transition.
- Oversee day-to-day policy support activity, ensuring quality outcomes, smooth workflows, and effective issue resolution.
- Embed consistent processes, performance discipline, and continuous improvement practices as the team embeds.
- Partner with stakeholders across operations and distribution to ensure seamless service and knowledge transfer.
What You'll Bring
- Proven experience leading teams in operational, policy, or service‑based environments.
- Confidence guiding people through change while maintaining trust, clarity, and engagement.
- Strong judgement balancing hands‑on leadership with broader priorities.
- Solid understanding of process driven work, systems, and quality controls.
- A calm, pragmatic leadership style that brings structure to complexity.
What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply
Applications close: Tuesday 19 May 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.