Service Quality Analyst - Apprentice
Job Description
Service Quality Analyst Apprentice – fixed term contract 18 months
Kick‑start your Tech Career with the World’s Best Workplace™ 🌍✨
At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we’re proud to be named the World’s Best Workplace™.
If you’re excited about technology, love solving problems, and want a career that can take you anywhere…your journey starts here. 🚀
Location: East Midlands Airport
Department: Service Quality
Hours: 08.30-17.00 flexibility will be required
Grade: P
DHL connects 220+ countries with a team of 500,000+ people — and we’re passionate about supporting future talent through an inclusive, diverse workplace. ❤️💛
💛 Why You’ll Love Working With Us
You’ll get amazing benefits while building your future:
🟡 Competitive salary + shift allowance
🟡 Annual bonus (up to 5%)
🟡 Free onsite parking 🅿️
🟡 My DHL Rewards – discounts at 3,000+ retailers 🛍️
🟡 Pension (up to 6% company contribution)
🟡 Share Purchase Plan 📈
🟡 Private medical (after 12 months)
🟡 Enhanced Maternity Pay
🟡 Cycle to Work Scheme 🚴
🟡 CIS Induction Week ✈️
🟡 Healthy Minds – wellbeing support 💬
Key Responsibilities
You’ll be a vital part of our airport Service Quality team — keeping systems running and supporting the people who keep planes moving. ✈️💻
You will learn to:
- Analyse scanning conformance of the Hubs/Gateways and distribute to relevant functions for corrections
- Customer requirements analysis/ report creating
- Development of engineering data strategy
- Data channel development and storage
- PowerBI dashboard creation and maintenance
- Trend analysis of leading indicators
- Development of web interfaces and applications
- Collaborative working with other analysts in the business to develop standard ways of working
- Support to other analysts within the service quality team
Complete a Data Technician apprenticeship qualification
🌟 What You’ll Bring
We’re looking for someone curious, motivated and ready to learn — no expert skills needed.
✨ Enthusiasm & a positive attitude
✨ Strong communication
✨ Reliability & good time‑keeping
✨ A willingness to learn
✨ Teamwork
✨ Problem‑solving mindset
✨ Openness to feedback
✨ Respect & professionalism
Apply your CV with a full 5‑year history, including work, education, and any gaps over 28 days.
Internal applicants must inform their manager before applying.
🗓️ Closing Date: 29/05/2026
What Happens Next
✔️ You’ll receive an email confirming your application
✔️ Our Talent Team may arrange a short pre‑screen call
✔️ You’ll take part in a competency‑based interview — share your proudest achievements!
Have questions?
📧 [email protected]
🛂 Please note: Aviation roles require a full 5‑year background check + Criminal Record check (CAA regulation).