Unit Secretary - Intensive Care Unit (ICU)

Compensation: $17.25 to $24.00 per hour (Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.)

The Impact You Can Make

As a Unit Secretary, you are the central air traffic controller and steady anchor for our Intensive Care Unit (ICU). By commanding the front desk, routing communication, and managing patient medical charts, you free up nurses and physicians to focus entirely on direct bedside care. Your rapid response to intercoms, mastery of the computer network, and sharp organizational skills during patient transfers and discharges directly reduce hospital wait times. You do not just handle administrative tasks; you actively orchestrate a calm, safe, and flawlessly coordinated environment that allows our clinical teams to save lives.

Why Choose Glens Falls Hospital?

• No two days are the same as you support admissions, discharges, and essential unit logistics.
• Professional development through ongoing, department-specific training and organizational education programs
• Act as the vital communication bridge between patients, nursing personnel, doctors, and the public.

What You’ll Do (Responsibilities)

• Handle all incoming phone calls and patient intercoms with a friendly, respectful tone, routing messages to the right staff instantly.
• Seamlessly manage the electronic paperwork required for patient admissions, transfers, discharges, and unit medical records.
• Transcribe specific physician orders for diagnostic tests, specialized treatments, outside consults, and medications.
• Order crucial medical supplies, arrange immediate equipment repairs, and manage the unit’s bulletin and communication boards.
• Arrange for the prompt escort and transit of patients, urgent specimens, vital supplies, and equipment across different hospital wings.
• Spot and address minor unit problems or communication bottlenecks immediately, escalating issues to the Director when necessary.

Qualifications We Look For:

• High school diploma or GED required (AAS degree in health administration, business, or finance preferred)
• 1 year of healthcare office experience or direct patient care experience at any level is highly preferred
• Strong computer literacy, basic math skills, and excellent written and verbal communication are required
• Highly organized, able to multi-task under pressure, and exceptionally dependable with your schedule
• A foundational grasp of basic medical terminology is a plus, but we will train the right person!