IT Administrator

Department: Impact

Employment Type: Full Time

Location: Kazakhstan

Description

Key Responsibilities

• Execute contractor agreements and coordinate contracted work.
• Procure and accept equipment.
• Set up workstations and staff working environments.
• Carry out domain, mail, and server migration per the approved plan.
• Deploy and configure the new IT environment and network to the project team's design.
• Configure access systems and baseline information-security policies.
• Support migration and integration of educational systems (including integration with the Satpayev infrastructure).
• Maintain technical documentation of completed work and hand solutions over to operations. (Target outcome: an autonomous inVision IT infrastructure ready for stable operation.)

• Support company staff (~50+): workstations, accounts, access, SLAs.
• Support students (130+) and teachers: account management, access to learning systems, network access.
• Administer Google Workspace and corporate services.
• Monitor servers and IT services; run updates and baseline information security.
• Organize data backup and recovery.
• Keep the established IT architecture operational.
• Maintain technical documentation and the knowledge base.

• Technical support for digital platforms used by the marketing and education teams (websites, landing pages, registration forms).
• Support online registration systems for educational programs and events.
• Technical support for web-analytics and tracking tools.
• Connect and support mailing services and corporate mail systems.
• Support integrations of the digital services and platforms used across educational programs.
  
  
  

Skills, Knowledge and Expertise

• Higher education in IT or relevant professional courses (ITIL Foundation; Google Workspace / Microsoft certifications an advantage).
• 3+ years in system administration or IT support.
• Experience independently running IT operations in a company of 30+ people.
• Experience in infrastructure projects (migrations, deployments, relocations) a plus.

• Windows and macOS administration; basic Linux administration.
• Google Workspace administration.
• Networking: TCP/IP, VPN, basic management of small networks (routers, switches, Wi-Fi).
• Account and access-rights management.
• Setup and maintenance of equipment (workstations, peripherals, network hardware).
• Information-security basics: password policies, MFA, basic access management.
• Backup and data recovery.
• Ticketing systems (Jira or equivalent).
• Technical documentation.

• Scripting and automation of routine tasks (PowerShell, Bash, Python).
• Experience with MDM systems.
• Basic understanding of cloud services (Google Cloud / Microsoft 365 / AWS).

• Systematic working style (process-driven, nothing dropped or forgotten).
  Accountability (takes a task to completion, doesn't pass it off).
  Proactivity and independence (spots improvements and acts without being managed by hand). 
• Also valued: client orientation, effective communication, attention to detail, problem-solving, teamwork, time management, adaptability, resilience, willingness to learn.

Benefits