Internal Job TitleComplex Claims Resolution Specialist - Environmental

Liberty Mutual has an immediate opening for a Senior Claims Resolution Specialist as part of our USRM Environmental Team.

The Specialist role is to investigate, evaluate and resolve Environmental General Liability and Homeowners Liability claims. Assignments may include a predetermined section of open inventory or new cases that present high exposure. Resolves coverage and liability issues by applying established procedures and practices. Provides customer service to current and former policyholders, vendors and third party claimants.

**Level of position offered will be based on skills and experience at manager discretion**

 **This position may have in-office requirements twice a month depending on candidate location.**  

Responsibilities:

• Manages processes and resolves claims assigned by the Team Manager.
• Investigates coverage and liability, completes an evaluation and sets reserves taking into consideration most probable outcome and resolves claims within prescribed authority.
• Communicates with policyholders/customers, witnesses, claimants, remediation experts, counsel and others to gather claim facts. Communication is generally via phone and email.
• Maintains adequacy of reserve levels for both loss and expense.
• Analyzes complex coverage matters and is responsible for drafting and issuing Coverage Position Letters to customers. Utilizes HO Legal Staff to consult on coverage issues as needed. Written work sample may be requested.
• Tracks litigation expenses on assigned cases, makes recommendations to improve litigation expense management and continuously reviews cases ensuring we are litigating with purpose.
• Negotiates settlements with attorneys, claimants, and/or co-defendants, as well as identifying cost share opportunities and negotiating those opportunities with other carriers.
• May participate in the development of legal strategies in conjunction with claims/legal team. Prepares for and attends trials, hearings and conferences. Keeps management informed of developments and confers with in-house and outside counsel and management on jurisdictional issues.
• Updates files and provides comprehensive reports as required, in accordance with established departmental procedures.

Ideal Experience Includes:

• Strong expertise in casualty claims, litigation, commercial general liability (environmental exposures preferred), and complex coverage analysis.
• Proven ability to draft high‑quality coverage letters (a writing sample may be requested).
• A measured, analytical approach balanced with confident decision-making.
• Excellent communication skills and the ability to work collaboratively with a diverse range of stakeholders.