Business Banking Optimization Manager

The Business Banking Optimization Manager is a strategic role focused on enhancing the effectiveness and future readiness of ESL’s Business Banking division. This position is responsible for identifying opportunities to improve operations, connect business banking efforts to enterprise-level initiatives, and embed customer needs into digital and process transformation. The ideal candidate brings a strong strategic mindset, is comfortable with ambiguity, and is excited to lead work that improves the customer experience and business outcomes.   Principal Responsibilities/Accountabilities: Strategic Planning and Alignment Develop and maintain a clear strategic roadmap for Business Banking t