Relationship Manager

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Relationship management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
• Domain experience: Specialised knowledge and experience supporting complex customers achieve their banking goals
• Customer solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/ or providing considered options, that meet those needs. 
• Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
• Business Development: The activity of partnering with individuals and/ or organisations to pursue strategic initiatives, relationships and/ or opportunities to drive commercial value. 
• Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
• Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
• Customer insights: The ability to engage with complex customers to deeply understand their banking requirements, understand their industry trends, and critically analyse these to recommend tailored solutions
• Critical Thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge.