Computer Technician

In this document, the masculine pronoun is used without discrimination and only for conciseness

Saint Paul University (1848) is the founding college of the University of Ottawa, with which it has maintained a federated relationship since 1965. Bilingual and on a human scale, it has more than 1,000 students. It offers programs in social communication, counseling and psychotherapy, canon law, public ethics, conflict studies, philosophy, theology, human relations, transformative leadership and spirituality, and social innovation. Saint Paul University offers an environment conducive to professional growth and competitive benefits.

SUMMARY

Under the authority of the Assistant-Director of IT Services, the incumbent ensures the proper functioning of all activities and services related to information technology. The incumbent installs and maintains software, performs preventive maintenance, diagnoses issues with micro-computers, provides recommendations, and ensures the proper functioning of servers, network connections, and IT infrastructure.

The incumbent contributes to the delivery, stability, and continuous improvement of institutional IT services while maintaining high standards of customer service, operational efficiency, and technical support.

SPECIFIC ACCOUNTABILITIES

Provide technical support to users (35%)

• Provide technical assistance to administrative staff, professors, and students;
• Manage user accounts for the network and email;
• Maintain up-to-date inventories of IT equipment;
• Install and repair audiovisual equipment for various activities and events;
• Diagnose software, operating system, hardware, and other technical issues.

Install and update micro-computers and components (25%)

• Install, verify, and update software on micro-computers;
• Troubleshoot micro-computers and related components;
• Recommend, install, and maintain servers and micro-computers.

Maintain IT systems and network environments (15%)

• Maintain core IT infrastructure, systems, and services required for the University’s operations;
• Provide operational and technical support for institutional administrative, academic, IT security, and business systems; Support the implementation of IT policies and procedures;
• Monitor and support operation of network components (switches, cabling, etc.);
• Test and implement system changes;
• Document installation and user procedures.

Manage the network and its components (10%)

• Ensure continuous service of the University’s network infrastructure and servers;
• Recommend, install, and maintain network components;
• Monitor performance, perform backups, diagnostics, and repairs;
• Ensure system and data security.

Analyze, evaluate and improve systems (10%)

• Stay up to date on new technologies.
• Automate and integrate systems requiring programming and the use of development environments;
• Ensure equipment and software are used effectively;
• Identify and promote improvements to enhance IT usage;
• Provide proactive solutions and make recommendations to the supervisor;
• Participate in short- and medium-term strategic IT planning;
• Attend IT Reps meetings and collaborate with University of Ottawa IT services.

IT Training (5%)

• Identify training needs and inform the supervisor;
• Serve as an resource person for users.

Various

• Perform any other related tasks assigned by the supervisor ;
• Note: It is understood that this job description can change periodically because of administrative priorities.
• Overtime: In emergencies, may be required to work evenings and/or weekends.

KNOWLEDGE AND EXPERIENCE

• College diploma in computing.
• Minimum three (3) years of experience in an IT support or technical services environment.
• Experience in installing, configuring and troubleshooting for micro-computers, computer equipment and software.
• Excellent knowledge of MS Office software, Windows operating systems and knowledge of Apple products. 
• Knowledge of enterprise endpoint management and deployment tools.
• Knowledge of automation, scripting, and systems integration concepts.
• Knowledge of enterprise networks and protocols.
• Knowledge of cybersecurity and protection of sensitive data.

ESSENTIAL QUALITIES

• Bilingualism: French and English, spoken and written; 
• Initiative, discernment, and tact; 
• Methodical, precise, and rigorous; 
• Ability to prioritize and make decisions; 
• Ability to listen and advise;
• Teamwork; 
• Exemplary customer service and interpersonal skills.

Interested candidates are requested to submit an online application at Job Openings (ustpaul.ca) by May 25, 2026 at 11:59 p.m.

We thank all applicants for their interest in this position. We will be contacting only those candidates who have been chosen for the next step of the selection process. 

We are committed to ensure employment equity and we encourage the participation of all individuals eligible to work in Canada. If your application is successful and you require accommodation during the selection process, please notify us if you are contacted for an interview. Your personal information is protected under the provisions of the Privacy Act.