Business Banking Relationship Officer

Role:
Responsible for the growth of the loan portfolio by development of current and new consumer and business relationships.

Essential Functions & Responsibilities:

1. Meet sales objectives as outlined in the Retail Sales Manual and coordinate referrals to appropriate lines of business. An emphasis is placed on fully banking consumer and business customers.
2. Purpose driven calls should correspond with needs of customers as well as loan portfolio goals.
3. Maintain customer's portfolio list and prospects at all times and prioritize customer/prospect needs.
4. Introductory and follow up correspondence should be prepared and sent to customers and prospects.
5. Reporting should be timely on calls, scorecards, exceptions and other information requests, maintaining the appropriate bank standards.
6. Perform other job related duties as assigned.

Performance Measurements:
1. Ensure appropriate business building activities are utilized to maintain the expected sales goals..
2. To maintain an excellent knowledge of financial services offered by the bank; to be knowledgeable of competitors' services.
3. To meet sales goals with special emphasis in commercial lending. Includes all goals as outlined in the Retail Sales Manual.
4. To maintain a professional work environment and business like appearance at all times.
5. To provide direction and recommendations to management, based on current research data, regarding the business development strategies and directions the bank should take.
6. To maintain a dependable record of attendance and timeliness.
7. To complete all assigned training within the allotted time frame.
8. To comply with all state and federal regulations that are applicable to their specific job duties.
9. To provide friendly, professional and accurate service and support to all customers and employees.
10. Each position within the Company shares in the cross-selling of the Company's products and services.

Knowledge and Skills:

Experience: Five years to eight years of similar or related experience.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: Must have good communication skills.

Physical Requirements: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must able to lift up to 50 pounds.