Mortgage Processor (Spanish-Bilingual Required)

The Mortgage Processor I is responsible for the daily loan processing and basic operations for first mortgages. The person in this role is required to be knowledgeable of all UWCU investor guidelines as well as State and Federal regulations. This position ensures a smooth lending process by effectively communicating with members and cross-functional staff. The Mortgage Processor I provides members with reliable, accurate, and timely information necessary to meet their needs; and works with the member and the loan originator to develop, execute, and meet mutual expectations to ensure member satisfaction, taking ownership to cultivate a positive member relationship throughout the loan process and supporting a smooth transition from loan application to closing.

Mortgage Loan Operations Responsibilities

• Use effective time management strategies to maintain a pipeline of mortgage loan files and meet underwriting submission timelines.
• Process mortgage loan files, analyzing income, assets, credit, and property documentation for accuracy and completeness, ensuring that documentation meets underwriting standards, working with members and loan officers to resolve any discrepancies.
• Utilize automated underwriting systems and interpret findings to ensure that condition and documentation requirements are satisfied, working with more experienced team members to analyze complex findings.
• Develop and maintain baseline knowledge of UW Credit Union mortgage programs, WHEDA, FHA, VA, and down payment assistance programs.
• Ensure accurate data entry and compliance with investor, state, and federal regulations, including TRID, RESPA, and HMDA, escalating questions when needed.
• Request and track third-party services such as appraisals, title, flood certifications, and 4506-C executions, following up to ensure timely receipt.
• Analyze third-party service documents to determine discrepancies and charges incurred, accurately preparing and redisclosing loan estimates and adhering to compliance timeframes.
• Communicate with members, and cross-functional partners to request documentation, provide updates, and support a positive member experience.
• Work collaboratively with mortgage loan officers by participating in pipeline meetings to gain alignment and effectively prioritize outstanding items by reviewing loan status and upcoming deadlines.
• Perform post-processing tasks with a high degree of accuracy, including reconciling GL accounts, closing out Loan in Process accounts, and properly withdrawing loans per HMDA requirements.
• Support divisional and organizational success by remaining flexible in role responsibilities and providing coverage or support for other roles as needed.
• Identify, document, and promptly report system errors, defects, or process issues through established channels, providing clear details to support investigation and resolution.

Balanced Scorecard

• Achieve scorecard goals by meeting production expectations and turnaround times while delivering a member-focused mortgage processing experience.
• Maintain a high degree of knowledge in all mortgage products and services to promote seamless mortgage processing interactions.
• Efficiently utilize mortgage resources to maintain consistent productivity.

Relationship Management & Member Service

• Demonstrate a service-first approach in interactions with members by listening attentively, responding thoughtfully, and creating a positive member experience.
• Leverage positive problem-solving skills to resolve member concerns and issues, utilizing internal resources as necessary to support the decision-making process.
• Respond to and manage member escalations with empathy and a high degree of professionalism, working closely with assigned mortgage loan officers to resolve complaints.
• Prioritize follow-up by member need and application status, promptly responding to calls and emails to support members and move loans forward.
• Educate members and provide clear expectations throughout the mortgage origination process including timeframes, underwriting guidelines, and internal policies relevant to the member's loan.
• Develop positive relationships and work closely with mortgage loan officers and other cross-functional team members to deliver efficient, high quality member service experiences.

Contribute to Activities that promote Individual, Departmental, and Organizational Success

• Find inefficiencies and identify opportunities to improve workflow, sharing suggestions with the team.
• Act as an agent of change by adapting quickly to new policies and systems, asking clarifying questions, sharing updates with peers, and supporting team transitions with a positive and proactive approach.
• Communicate proactively in a clear and respectful manner, contributing positively to team discussions.
• Take ownership of learning and growth by utilizing informal and formal learning tools such as the IDP and gap analysis and proactively seeking guidance on complex scenarios to further professional development.
• Foster an inclusive environment by respecting diverse perspectives, offering support to peers, and contributing ideas openly to strengthen shared success.
• Communicate clearly with all teams within the mortgage division, actively participate in cross-functional initiatives, and demonstrate curiosity by asking questions and seeking to understand the diverse needs of the entire mortgage team.
• Accept feedback openly and provide upward feedback to leadership.

Education & Experience

• High school diploma is required.
• 2 – 3 years of financial institution experience is required.
• 2 – 3 years of Mortgage Lending experience is preferred.
• Required to be, or become, federally registered, and maintain an active federal registration with the National Mortgage Licensing System (NMLS) and Registry.
• Required to complete annual training and compliance in accordance with all UW Credit Union Fair Lending Policies and Guidelines including, but not limited to, the Equal Credit Opportunity Act, The Fair Housing Act, and the Home Mortgage Disclosure Act.

Skills

• Must be Spanish-bilingual.
• Must be very detailed oriented.
• Critical thinking and problem-solving skills.
• Advanced verbal and written communication skills.
• Strong organizational, planning, and time management skills.
• Ability to prioritize and manage multiple responsibilities.
• Strong work ethic and positive attitude.
• Excellent analytical skills.
• Ability to maintain control in high stress, high pace situations.
• Ability to provide superb member service.

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5 days of annual time off (accrued per pay period)
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 10 paid holidays (including your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
• Employee Assistance Program
• And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category. 

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