Back to jobsConducts need assessments with Operations and business partners to identify skills gaps, system adoption barriers, and process training needs
Partners with subject matter experts (SMEs) to understand technical workflows, system functionality, and operational processes; develops curriculum plans, learning paths, and blended learning strategies for system or process rollouts and changes
Designs scalable, high-quality, and instructionally sound learning solutions aligned to business goals and user needs, including eLearning modules, quick reference guides, SOPs, workflow diagrams, ILT decks, and video tutorials; translates system requirements, technical updates, and process transitions into clear, user-friendly and operationally coherent training and resources
Builds interactive system simulations using tools like Articulate Storyline, Rise, Camtasia, or similar technologies; uses AI appropriately to increase design and development efficiency while ensuring accuracy, clarity and relevance of AI generated content
Applies designated change management methodology when designing, developing and delivering learning products; facilitates training sessions, workshops, and usability pilots; gather feedback for iterative improvements
Supports major system implementations and upgrades (timekeeping, Point of Sale, HRIS, digital tools, etc.) by creating adoption-focused learning materials and manager coaching tools and support
Manages multiple projects simultaneously including timelines, stakeholder expectations, and cross-functional collaboration with Operations, Digital, IT, HR, and PMO teams to align training with process design and system configurations
Measures training effectiveness using surveys, assessments, performance dashboards, and system usage analytics, focusing on behavior, change and adoption
Continuously improves learning content based on user data, stakeholder feedback, and system enhancements
Maintains version control and ensure training remains current as systems and processes evolve; ensures all learning solutions meet accessibility, brand, compliance, and language standards