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Provides site assessments, on-site installation, preventative maintenance and troubleshooting to Dentsply Sirona Imaging, CAD/CAM and Treatment Center customers
Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting and repairing assigned products.
Administers technical functions, tests equipment, handles repairs, conducts site inspections, engages with clients, and ensures compliance with all regulatory requirements.
Demonstrates system functionality to customers and responds to customer issues and complaints.
Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment.
Recommends or performs minor remedial actions to correct problems, including troubleshooting, testing equipment, generating reports, and modification of designs,
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
Records all pertinent information received on product problems and complaints
Acts as a resource for other departments to request technical information and assistance regarding the assigned products.
Installs, repairs, and maintains customers’ equipment; trains customers on how to properly use equipment.
Travels to perform service calls on equipment on short notice as needed (may include overnight travel).
Works on special projects as assigned.
Performs other duties and assignments as requested to support the technical service function.
Technical Support Field Engineer - Denver, CO
USA Home Office, --, US, NAPosted 5 days ago