Back to jobsAcquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment.
Provides guidance and answers to customers calling requesting assistance in installation, operation, troubleshooting, and repairing assigned products. Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
Recommends or performs remedial actions to correct problems.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
Documents and maintains all relevant information related to product issues, concerns, and customer complaints in accordance with established procedures and quality standards.
Serves as a technical resource and cross-functional partner to internal departments by providing product-related information, guidance, and support for assigned product lines.
Provides instruction and training to customers and dealer personnel when necessary
Travels to perform service calls on problem equipment that local dental service technicians could not repair.
Works on special projects as assigned.
Performs other duties and assignments as requested to support the technical service function
