Back to jobsOversee the air export process, including the preparation of shipping documents, customs clearance, and bookings with air carriers.
Coordinate with freight forwarders, airlines, customs brokers, and other service providers to ensure efficient cargo delivery.
Manage relationships with customers, vendors, and third-party service providers to deliver exceptional service and ensure satisfaction.
Address and resolve customer inquiries and concerns promptly.
Ensure compliance with all relevant regulations, including customs and trade laws.
Stay informed about changes in airfreight regulations and export controls.
Develop and implement policies and procedures to improve efficiency and service quality.
Identify and execute process improvements to reduce costs and enhance customer satisfaction.
Monitor and report on key performance indicators, such as cargo delivery times, costs, and quality.
Analyze performance data to identify trends and areas for improvement.
