Back to jobs
DSV

Operational Excellence Manager, Global Customer Management

Singapore, West, SG, 618300Posted 3 weeks ago

Job Description

  • Actively drive key projects to ensure that program management strategies and processes (CLDM) are in in place to meet customer requirements and operational needs
  • Work with internal stakeholders on identifying, validating and implementing concepts, define guidelines for stakeholder management and communication, and align project outcomes with overall business and key stakeholder requirements
  • Drive Continuous Improvement Program across all countries, all processes by frequently alignment with the sites, set targets, track progress, and report out to the customer
  • Reporting on project progress, mitigation of risks and escalating when required, both internal and to customer
  • Ensuring global consistency in the implementation
  • (Further) develop standardized global procedures and templates
  • Controlling and leading Global Change Requests from the customer
  • Lead, manage and develop the team in its contribution to the achievement of the project objectives and provide clear direction and support in the development and delivery of the projects
  • Ensure progress is monitored, risks identified and appropriate mitigation against non-delivery is taken
    • Ensure every project has clear deliverables and timelines
  • Communicate with senior management on program status, risks and issues in an appropriate and timely manner. Ensure regular and timely communication between project team members
  • Build strong working relationships with external customers and internal stakeholders
  • Drive a truly global approach whereby sites, regions and global requirements are aligned and communicated as one voice to the (global) customer
  • See Your Match Score

    Sign up and Renata will show you how this job matches your skills and experience.