Shop Technician - Apprentice

What do we expect from you?

• Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch;
• Overall customer satisfaction through the timely completion of service work;
• Responsible for all aspects of assigned service work orders, including but not limited to: responsible for doing work orders, any follow-up to be done
• Proactive troubleshooting in order to properly identify machine faults;
• Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
• Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
• Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; parts department help to make parts orders, depends on clients demand
• Accurate and timely service report submissions (includes time cards); After each job complete service report with all the details of the repairs made to the machine, and the time spent on the machine
• Care and maintenance of assigned service bay and tools; for the safety of everyone we clean the work area, we put away all the tools, before starting the new work
• Effective, open and frequent communication with Supervisor; allows for transparency and better communication
• Competent in heavy equipment operation to test repairs when complete;
• Responsible for the return of un-used parts upon the completion of service work; we return all unused parts after the work is done, because we don't need them anymore, and we get a refund.
• Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times;