Back to jobsTrack, analyze, and improve key quality metrics for unbleached kraft pulp using Lean/Six Sigma tools to reduce variability, and improve customer satisfaction.
Create, maintain and improve quality-related SOPs, ensuring alignment with best practices.
Serve as a technical resource for customer quality concerns, providing clear communication and support.
Lead customer complaint investigations, including data/root cause analysis, mill audits, and cross-functional problem solving.
Prepare concise technical reports and communicate findings and corrective actions to customers and internal teams.
Provide proactive insights to commercial and operations teams related to customer performance and product expectations.
