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1. Perform remote diagnosis to fix the trouble remotely if it is possible.
2. Perform on-site support to fix troubles when the remote troubleshooting does not work well.
3. Handle spare parts properly to supply them to customers for the troubleshooting.
4. Consult to VAT CH (Headquarter) or MY (production site) to obtain supports when it is necessary.
5. Escalate the trouble to the management in timely manner when it is necessary.
6. Perform follow-up activities (service report, trouble analysis report, 8D report) after the repair is
completed.
7. Prepare documents to obtain better understanding from customers.
8. Offer innovative solutions to fix troubles happening at the customer site.
9. Offer the service kits to customers by utilizing any chances to contact to them.
10. Transfer field knowledge to account managers (sales) and support them to obtain more orders.
11. Input all the activities in CRM system. Close cases immediately after the necessary work is done
Job Description
1. Perform remote diagnosis to fix the trouble remotely if it is possible.
2. Perform on-site support to fix troubles when the remote troubleshooting does not work well.
3. Handle spare parts properly to supply them to customers for the troubleshooting.
4. Consult to VAT CH (Headquarter) or MY (production site) to obtain supports when it is necessary.
5. Escalate the trouble to the management in timely manner when it is necessary.
6. Perform follow-up activities (service report, trouble analysis report, 8D report) after the repair is
completed.
7. Prepare documents to obtain better understanding from customers.
8. Offer innovative solutions to fix troubles happening at the customer site.
9. Offer the service kits to customers by utilizing any chances to contact to them.
10. Transfer field knowledge to account managers (sales) and support them to obtain more orders.
11. Input all the activities in CRM system. Close cases immediately after the necessary work is done