Your Responsibilities

Tactical Account Management & Execution

Act as the main point of contact for customers on operational supply chain topics
Ensure execution of defined supply chain strategies across all product lines
Support the Global Account Supply Chain Manager (GASCM) with analysis, scenario modeling, and business reviews

 

Performance Monitoring & Reporting

Create, manage, and analyze KPIs (e.g., On-Time Delivery, Lead Time, Inventory, Forecast Accuracy)
Provide performance insights and track improvement actions
Monitor supply chain performance via control tower tools to identify risks and opportunities

 

Operational Alignment & Coordination

Orchestrate internal supply chain functions (planning, logistics, operations) to meet customer needs
Analyze demand fluctuations and proactively manage shortages
Collaborate cross-functionally with Sales, Product Management, Finance, and Operations

 

Agreement Management & Continuous Improvement

Manage and execute supply chain agreements (e.g., consignment, stocking programs)
Drive continuous improvement initiatives with customers and internal teams
Support tactical coordination of new product introductions (NPI)

 

Escalation Management

Act as the first point of escalation for operational supply chain issues
Drive quick resolution of delivery delays or allocation conflicts
Escalate strategic or systemic risks with clear analysis and proposed solutions

 

Your Profile

Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or similar
3–5 years of experience in supply chain, demand planning, or customer service within a global organization (high-tech or semiconductor industry preferred)
Strong analytical and problem-solving skills with proven execution capability
Advanced Excel skills (mandatory) and experience with data visualization tools (e.g., Power BI)
Experience with ERP systems, preferably MS Dynamics 365 (F&O)
Solid understanding of end-to-end supply chain processes
Excellent communication and collaboration skills in an international environment
Highly customer-focused, proactive, and detail-oriented
Fluent in English; German is a strong advantage

What We Offer

A dynamic and international work environment
Close collaboration with global key accounts
Opportunities for professional growth in supply chain and account management
A role with high visibility and impact on business performance