VSE Specialist (GENESYS)

Ensure value-added monitoring of Ceva products by conducting audits in the hatchery (via the C.H.I.C.K. Program application) and analyzing the results using appropriate digital tools. Share collected information with the Customer, and store it internally within Ceva for later projects. Perform product audits for Customers. Validate the proper functioning of standard and/or specialized Ecat iD equipment. Troubleshoot, and repair, equipment malfunctions. Perform, and track, scheduled preventative maintenance on equipment. Maintain positive professional relationships with Customers via regular visits, events and/or calls. Maintain strong professional relationships with Desvac. Collaborate with all the local teams, in order to ensure the successful execution of the Business Plan. Participate in bi-monthly meetings with Corporate to review the current European situation and update all Customer Business Plans regularly during monthly meetings with the VSE teams and local team Managers. Highlight critical information observed during Customer visits. Communicate with the Customer on a weekly/ monthly basis, in order to monitor results and conduct more detailed Business Review meetings on a yearly basis. Create automatic reports, uploaded to Cforce for each audit, via the Services Application. Manage the stock of spare parts and Desvac equipment in Costumers’ and Ceva’s local warehouses. Attend Corporate-led training and attend congresses, seminars and events related to his/her professional areas of expertise. Engage in self-training for new technical updates, in order to maintain high levels of up to-date expertise. Collaborate on the creation of technical articles. Deliver issues diagnoses, and Expert support, on demand. Conduct Customer visits, and provide professional consultation (advice and problem solving) on Vaccination (C.H.I.C.K. Program) and Hatchery processes, Desvac and/or Ecat iD equipment. Provide technical and scientific advice to Customers. Develop training on technical activities, with the aim of sharing required/ requested knowledge and expertise with Customers. Train local teams in offering effective guidance and advice to Customers.