Job Description
Position Summary:
The Carestream 360° Product & Customer Enablement Lead serves as the cross functional program creator for the Carestream 360° digital platform and post sale customer experience. The role partners closely with Sales, Service Sales, Technical Support, and other various internal teams to align processes and establish best practices through consistent support and scalable delivery that enables customers to effectively use and realize ongoing value from Carestream 360°. Focus on creating a viable training protocol and roll out for customers. Success is driven through strong team collaboration, clear performance metrics, and a focus on repeatable, well defined outcomes.
Position Responsibilities:
• Assist with pre sales product demonstrations in partnership with the Sales and Service Sales teams.
• Lead the end to end onboarding and implementation experience for Carestream 360° customers, from initial customer engagement through go live.
• Align implementation requirements with quoting, entitlement, and support processes to ensure accurate setup and delivery.
• Support data readiness and validation activities, including installed base accuracy, device eligibility, software levels, and RMS connectivity.
• Manage post sale data cleanup processes in coordination with Service Sales and other internal teams.
• Ensure dashboard setup, configuration, and go live are completed smoothly to support ongoing operation.
• Support customer training, enablement activities, and usage reviews to support successful adoption and ongoing product use.
• Provide post go live support while maintaining clear communication, coordinating issue resolution with internal teams, and ensuring continued engagement as customers transition into regular use of the product.
• Support customer growth and retention by helping customers understand and realize ongoing value from Carestream 360°.
• Coordinate and participate in pre-sale strategic activities to drive further platform adoption
• Partner with Product Management and R&D teams to share customer feedback and help inform future Carestream 360° enhancements and capabilities.
Required Skills & Education:
• 10+ years in Customer Success, Implementation, Professional Services, or similar roles.
• Experience leading cross‑functional B2B software implementations.
• Excellent customer‑facing communication skills and experience in demonstration, selling, or other in-person customer activities
Desired Skills:
• Healthcare imaging quality control or regulated industry experience.
• Familiarity with subscription services and analytics platforms.
Work Environment:
Remote with 50% or more travel
Physical Requirements:
Ability to travel extensively