Job Description
Symetra has an exciting opportunity to join our team as a Manager, Medical Risk Consultants!
About the role
In this role, you will lead a team of registered nurses (Medical Risk Consultants, “MRCs”), overseeing daily operations, team development, and service delivery. You will drive quality, consistency, and efficiency across workflows while coaching and developing your team to deliver strong business and customer outcomes.
You’ll also partner across the organization to support underwriting, claims, and cost-containment strategies—playing a key role in both operational excellence and strategic decision-making.
What you will do
- Team Leadership & Development
- Lead, coach, and develop MRCs through regular feedback and performance management
- Build team capability through training, mentoring, and ongoing development plans
- Foster an inclusive, engaged team environment focused on accountability and customer service
- Manage staffing, workload distribution, and scheduling to meet business needs
- Operations & Performance
- Oversee workflows to ensure timely, accurate handling of claim reviews, cost-containment opportunities, and underwriting support
- Monitor quality, productivity, and service metrics; find opportunities for improvement
- Ensure compliance with internal policies and applicable regulations (e.g., ACA, ERISA)
- Maintain and share operational reporting to advise decision-making.
- Strategy & Continuous Improvement
- Identify trends, risks, and opportunities to improve processes, quality, and efficiency
- Lead or support initiatives related to process improvements and system changes
- Manage vendor relationships related to cost-containment and claims support
- Maintain business continuity plans
- Cross-Functional Partnership
- Collaborate with underwriting, stop loss, and other internal partners to support business goals
- Provide expertise on complex claims, underwriting reviews, and audits
- Support the Stop Loss team during peak and non-peak cycles
- Financial Oversight
- Support budget planning and forecasting
- Monitor expenses and find opportunities for cost management
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“If you’re looking for a company that amplifies your talents, values your voice, and encourages continuous growth, Symetra is the place. I feel incredibly lucky to have found this opportunity—and I’ve never been happier in my career!” - Gina B., Medical Risk Manager
"If given an opportunity to work for this amazing company-say yes! You will not be disappointed." - Rebecca A., Sr. Medical Risk Consultant
What we offer you
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $96,700 - $161,200 plus eligibility for annual bonus program