Job Description
Technical Support Consultant, Microsoft Dynamics
Location: Hybrid | In-Office Options
About the Role
TechnoMile is hiring a Technical Support Consultant with deep Microsoft Dynamics expertise to serve as the technical backbone of our enterprise support function. This is a hands-on technical role: you'll diagnose and resolve complex issues across Dynamics 365 configurations, customizations, and integrations. Strong customer communication matters but the core of this role is technical problem-solving.
This full-time position reports to our Director of Customer Support.
What You’ll Do
- Investigate and resolve complex Dynamics 365 issues across Sales, Customer Service, and Customer Engagement — including plugins, workflows, customizations, and integrations.
- Perform root-cause analysis on production incidents: read logs, trace API calls, debug Power Automate flows, and inspect plugin execution pipelines.
- Debug JavaScript web resources, C# plugins, business rules, and custom workflow activities; review or write small fixes when needed.
- Troubleshoot Dataverse: security roles, relationships, calculated/rollup fields, FetchXML queries, and performance issues.
- Build, debug, and maintain data integration packages using KingswaySoft (SSIS Integration Toolkit for Dynamics 365) — including connection managers, source/destination components, and error handling for high-volume data loads and migrations.
- Diagnose solution import/export failures and environment migration issues across Dev/Test/Prod tiers.
- Reproduce issues in sandbox environments and hand off well-documented bug reports to product engineering.
- Act as the technical escalation point for support agents and own complex cases through resolution.
- Translate technical findings into clear explanations for customer admins, developers, and executives during incidents.
Qualifications
- 3+ years hands-on with Microsoft Dynamics 365 / Dataverse in a support, consulting, or customization role.
- 2+ years in a customer-facing technical role with clear communication skills under pressure.
- Proven ability to debug plugins (C#), JavaScript web resources, and Power Automate flows.
- Strong Power Platform knowledge: Power Automate, Power Apps, custom connectors.
- Hands-on experience with KingswaySoft SSIS Integration Toolkit for Dynamics 365, including building and troubleshooting ETL packages.
- Experience troubleshooting integrations with external systems (REST APIs, Azure Functions, Logic Apps).
- Comfort reading C#, JavaScript, and JSON to isolate problems.
Nice to have
- Microsoft certifications (PL-200, PL-400, PL-600).
- Experience with Azure (Application Insights, Functions) or SQL for log analysis.
- Familiarity with Power Platform ALM tooling (CLI, XrmToolBox, Azure DevOps).
- Experience with SSIS beyond KingswaySoft (custom script tasks, deployment to SQL Server Integration Services Catalog).
Who We Are
TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients:
- Optimize business development and sales processes.
- Streamline and de-risk contract management.
- Unlock the value of public and private data for a competitive advantage.
Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors.
Our Culture
- Hungry, Humble, and Smart. We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities.
- Innovative. We embrace challenges and create solutions others cannot.
- Flexible. Remote, hybrid, and in-office options support your best work.
- Global. With teams across the U.S. and India, we collaborate worldwide with one mission.
Benefits
- Multiple healthcare plan options.
- Flexible PTO.
- 401(k) with 4% company match (after 90 days)