Smartfleet Guidance Solution Expert

What will be your responsibilities?

Key Deliverables & Responsibilities:

• Install, calibrate, and activate guidance systems on construction and mining mobile machines, including SmartFleet hardware (Topcon, RDS, 3DMG, and others) across EU territories.
• Train operators on the use of installed systems and provide professional after-sales support including support to office software solutions like Sitelink or Magnet.
• Provide remote customer assistance and troubleshooting, leveraging remote connectivity on installed solutions.
• Join company efforts to transition our support model from transactional to digital, leveraging solutions applications and software suites from SmartFleet, Topcon or SmartConstruction.
• Ensure the integration and optimal performance of our digital solutions at job sites level and promote solutions capabilities to improve customer operation efficiency.
• Take proactive measures to ensure machine remote connectivity during and after installation or repairs using all available communication means (cellular, radio, WiFi, etc…).
• Manage after-sales support, including spare parts preparation, warranty follow-up, breakdown services, and identifying opportunities for additional SmartFleetDX services.
• Proactively promote SmartFleetDX solutions based on customers' application requirements.
• Plan, monitor, and report all after-sales services provided to customers and projects, ensuring proper allocation to a specific cost center.
• Contribute to defining a sustainable, profitable, and recurrent after-sales model for SmartFleet, with a strong focus on Topcon/RDS.
• Become familiar with and support other SmartFleetDX activities, including installation, support, training, and remote applications assistance.
• Ensure all systems in operation are mirrored as Digital Twins in SmartFleet administrative tools.
• Ensure update guidance system documentations, specification and products memorandum are accessible to your Teammate.
• Able to communicate efficiently with various stakeholders from SmartFleet Engineers, Project Managers, OEM Partners, Customers / Site Operators.
• Use Freshdesk to monitor customer requests and contribute to the resolution center by sharing cases and knowledge in the library.