Aftermarket Service Operations Excellence Manager

What will be your responsibilities?

1.Process Excellence for Aftermarket Service

• Establish group operational standards and procedures.
• Analyse local operational processes to identify bottlenecks, improvement opportunities, resource optimization and enhance operational efficiency.
• Lead improvement and standardization of operational processes and standards.
• Ensure deployment and adherence to process and standards.
• Work closely with local entities and other departments.

2.Performance Monitoring and Continuous Improvement

• Identify KPIs needed for service business development and operations efficiency analyses.
• Define measurable metrics to track process efficiency and effectiveness.
• Analyse data from service operations to derive data-driven insights, inform decision-making, and drive continuous improvement.
• Provide expert recommendations to support Aftermarket Managers in improvement of business development and operations efficiency.
• Instil a culture of innovation, proactively addressing identified issues.
• Provide ongoing support for skill development within the Aftermarket Service teams.

3.Operational Excellence for Aftermarket Service

• Be the SPOC, stay informed and provide expert recommendations about industry standards related to: workshop infrastructure, contamination control, tooling and other operational programs.
• Establish detailed business requirements in collaboration with Aftermarket manager and country director.
• Provide expert recommendations to Support Aftermarket and Country managers in workshop and tooling optimization.
• Develop and deploy group programs in Aftermarket service with positive impact on customer satisfaction, such as contamination control program.
• Define, supervise, and optimize the requirement and utilization of tool.
• Lead the development and implementation of a comprehensive tooling management program.
• Define obligation, realize needed training and coordinate tool calibration activities throughout the group.

4.Digital Transformation Development in Aftermarket

• Develop into being the Business Process Owner.
• Establish detailed business requirements in collaboration with Aftermarket manager, country director and head-off.
• Supervised and/or support the development of digital tools throughout the group.
• Explore and implement new technological solutions.
• Leverage digital tools to improve communication, tracking, and reporting.
• Establish SAP standards.