Back to jobsResponsible for end-to-end eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfilment, after-sales service etc
Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces
Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
Liaise with eCommerce partners to build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives
Work closely with the cross-functional and cross-BU teams to ensure efficient and effective execution, leveraging support resources and standard operating procedures to ensure a reliable and consistent customer experience, aligned with best-practices (e.g. Modern Trade)
Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc)
Formulate and execute digital marketing demand-generation initiatives including but not limiting to on-site activity, social media, display, EDM, SEO and SEM
Manages inventory (ensure stock balancing between online and offline), promotional mechanism (e.g. bundles creation, discounts activation, vouchers etc)
Manages trade claims recovery from clients within contractual terms and full compliance of APMS in A&P control
Support in business development efforts in developing eCommerce solutions for clients, growing pipeline for new accounts/clients, and nurture and grow existing DKSH digital client account
