Back to jobsProvide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
Expedite urgent customer orders.
Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products.
Be accountable for creating quality Salesforce cases and contacts, taking ownership to avoid duplication, sending to the correct team, closing of cases raised and making follow up calls in a timely manner. This includes adherence to the Customer complaints procedure.
Work cross functionally and across sites to obtain information and keep the business updated.
Escalate issues to Team Manager and Business Development Managers (BDMs) as appropriate.
Continuous improvement: contribute to an improvement culture which strives to continually improve our service to customers.
Compliance: Undertake responsibilities in line with company policies and procedures, following Health & Safety guidelines and environmental responsibilities.
Training: Keep up to date by participating in continuous training opportunities e.g., Leonardo, new products.
Company Principles and Values: Be a role model holding yourself and others accountable to them and acting in accordance with them at all times.
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Customer Service Centre Representative 1
Thornbury, England, United Kin, GBPosted Today