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Sr. Customer Success Manager

Remote - USPosted Today
remote

Job Description

  • Bachelor’s degree from an accredited college or university with major course work in business administration, communication, marketing, health sciences, or a related field required.
  • Master’s Degree in Healthcare or Business is a plus.
  • Minimum of 5 years of healthcare experience, preferably in Sales, Account Management, Customer Success, or client-facing roles required.
  • Professional Services experience / Implementations / Project Management is a plus
  • The ideal candidate should have a strong background in the healthcare IT industry, with hands-on experience in enterprise environments. They should also have a proven track record in client-facing roles, partnering with customers to enhance and optimize their overall experience.
  • Has Executive presence and credibility; is confident and poised with individuals at all levels
  • Works independently and can prioritize work to meet the customer’s needs.
  • Strong relationship-building skills
  • Excellent organizational and time management skills
  • Strong verbal and written communication skills (including presentation skills)
  • Ability to summarize, and ability to explain technical content to a non-technical executive audience.
  • Collaboration and consultation skills
  • Positive, flexible, team player attitude
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