IT Workplace Services Professional

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Be part of our inclusive team at Roche Informatics, where we're driven by a shared passion for technological novelties and optimal IT solutions. As an IT Workplace Services Professional you continuously evaluate and improve the employee experience through subject matter expertise in the digital workplace, focusing on efficiency, employee satisfaction, and ensuring business continuity. This is a varied role and can give you a springboard into other careers in Informatics and beyond.

The Opportunity

• You will act as a digital enabler for our business colleagues & functions

• You act as the owner of the digital employee experience for the respective site

• You drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized Roche employee experience.

• You leverage available data (e.g.: Nexthink, SNOW) for proactive support

• You support and manage the Incident/ Request management processes to ensure SLAs are met and drive continuous improvement through trend analysis.

• You manage IT hardware lifecycle management & deskside support processes/managed services for the site 

• You provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices.

• You drive and enable standard workplace infrastructure, global/local projects, and deployments in collaboration with product teams. 

• You proactively address and follow through on process-improvement ideas

• You support & drive budgeting process related to the respective site

• You support local audit, inspection and certification requirements

• You support local Business Continuity and IT Disaster Recovery planning activities

Who you are:

• Exhibits a Lean-Agile Mindset

• Manages risks progressively and in a way that leads to opportunity

• Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries.

• Exhibits intellectual curiosity and integrity and has a strong passion for innovation

• Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc.

• Experience with ticketing systems and troubleshooting hardware, software and mobile devices. 

• Excellent working knowledge of the ITIL v3 processes in an IT service delivery

• Solid written and oral communication skills in German and English.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.