Job Description
Position Purpose:
The Quality Improvement Specialist is responsible for ensuring process control in accordance with JTI standards, statistical analysis for quality (& production) data, driving process improvements to address quality incidents, effective participation in Quality Pillar and monitoring key performance indicators (KPIs) within the ASP framework.
Key Responsibilities:
- Data Management & Statistical Analysis:
- Manage and confirm data collection and analysis in the available quality systems, ensuring accurate reporting and quality insights.
- Own the reporting process and updates of key metrics for the quality areas.
- Action Planning & Execution:
- Develop action plans with the team and drive action implementation with the manufacturing and supporting departments.
- Participate in and support key quality improvement activities and/or projects.
- Coaching & Capabilities Building:
- Coach team members in line with the Quality and IWS (Integrated Work System) principles.
- Build quality areas knowledge within operating teams to support the quality improvement enhancement and standards creation.
- Support Continuous Improvement & Safety Culture:
- Train and develop teams to enable self-sufficient operations.
- Contribute to capability building across quality and manufacturing departments to achieve the business objectives in a safety manner.
- Other duties:
- Manage additional projects and/or tasks as assigned by the Quality Manager
Qualifications & Experience:
Education: Secondary education in a technical field.
Work Experience: 3+ years working in a similar role or similar industry, knowledge in methods of solving problems in teams, root cause analysis, statistical process control and FDA/ISO standards knowledge.
Language: Fluency in English (oral and written).
Skills: Analytical Thinking, Time Management, Multitasking, Effective Communication, Statistical Analysis & Problem Solving; Good Computer knowledge (Microsoft Package, SAP, Master Control, LIMS, Veeva, QIMS)
Key Behaviors & Attributes
- Keep it Simple – Seek efficient and practical solutions.
- Make it Happen – Drive results with initiative and accountability.
- Be Accountable – Take ownership of responsibilities and provide honest feedback.
- One Team – Collaborate across teams and value diverse perspectives.