Application Maintenance & Support
Job Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Application Maintenance & Support - (6 to 10 yrs) - Bangalore/Chennai
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
The Digital One Service Delivery team is responsible for providing end-to-end production support and Site Reliability Engineering (SRE) services for Consumer Studio, Teller, OAO and BPS platform. The team ensures platform stability, compliance with SLAs, incident management and continuous service improvement. It works closely with Development, Infrastructure and Client teams to manage production issues, deployments and operational activities across multiple environments.
What you will be doing
Provide production support for multiple Digital One applications across environments
Monitor application health using tools such as Splunk, Dynatrace, Log Rocket, Tryambak, BigPanda, Nobl9 and AIOps platforms
Troubleshoot incidents, perform root cause analysis (RCA) and ensure timely resolution within SLA
Manage and support application deployments, releases, and change activities
Handle certificate management activities.
Work on automation and process improvements to enhance operational efficiency and reduce Toils.
Coordinate with cross-functional teams (development, DB, infra, security) for issue resolution and releases
Support vulnerability remediation, patching and compliance activities
What you bring:
6–9 years of experience in Production Support / Application Support / SRE roles
Strong knowledge of Unix/Linux systems and scripting basics
Experience with application servers (JBoss, Tomcat, Apache)
Hands-on experience with container platforms (Docker, Kubernetes/OpenShift)
Knowledge of CI/CD tools (e.g., Jenkins) and deployment processes
Experience with monitoring/logging tools (Splunk, Dynatrace, etc.)
Good understanding of database concepts (Oracle/SQL) and basic query troubleshooting
Incident management and RCA experience in enterprise environments
Knowledge of ITIL processes (Incident, Change, Problem Management)
Strong communication and coordination skills
What we offer you:
An exciting opportunity be a part of World’s Leading FinTech Product MNC
To be a part of vibrant team and to build up a career on core banking/payments domain
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
Privacy Statement
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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