Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Consumer Insights Analyst in the United States.
This role sits at the intersection of data, customer experience, and business strategy, focusing on transforming customer feedback into actionable insights that drive meaningful decisions. You will play a key part in shaping Voice of the Customer (VOC) programs by designing, deploying, and optimizing surveys that capture satisfaction, expectations, and behavioral trends. Working within a cross-functional environment, you will partner with marketing, product, and operations teams to ensure customer feedback is effectively collected and leveraged. The role requires strong technical proficiency in survey platforms, especially Qualtrics, along with the ability to analyze both quantitative and qualitative data. You will also translate findings into compelling presentations and recommendations for senior stakeholders. This is a highly collaborative, insight-driven role where your work directly influences customer experience improvements and strategic decision-making.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Consumer Insights Analyst in the United States.
This role sits at the intersection of data, customer experience, and business strategy, focusing on transforming customer feedback into actionable insights that drive meaningful decisions. You will play a key part in shaping Voice of the Customer (VOC) programs by designing, deploying, and optimizing surveys that capture satisfaction, expectations, and behavioral trends. Working within a cross-functional environment, you will partner with marketing, product, and operations teams to ensure customer feedback is effectively collected and leveraged. The role requires strong technical proficiency in survey platforms, especially Qualtrics, along with the ability to analyze both quantitative and qualitative data. You will also translate findings into compelling presentations and recommendations for senior stakeholders. This is a highly collaborative, insight-driven role where your work directly influences customer experience improvements and strategic decision-making.
