Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Desk Representative – Bilingual (English/Spanish) in the United States.
This role serves as the first point of contact for users seeking technical support across hardware, software, and telecommunications systems in a fast-paced corporate IT environment. You will be responsible for handling inbound service requests through multiple channels, ensuring timely, professional, and effective resolution of technical issues. The position requires strong bilingual communication skills to support English and Spanish-speaking users while delivering a consistent, high-quality service experience. You will assist end users in troubleshooting, system usage, and basic technical guidance, helping maintain productivity across business operations. Working within a structured service desk environment, you will manage tickets, escalate issues when needed, and contribute to continuous service improvement. This is an excellent opportunity for a customer-focused IT professional who thrives in a dynamic, people-centered technical support role.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Desk Representative – Bilingual (English/Spanish) in the United States.
This role serves as the first point of contact for users seeking technical support across hardware, software, and telecommunications systems in a fast-paced corporate IT environment. You will be responsible for handling inbound service requests through multiple channels, ensuring timely, professional, and effective resolution of technical issues. The position requires strong bilingual communication skills to support English and Spanish-speaking users while delivering a consistent, high-quality service experience. You will assist end users in troubleshooting, system usage, and basic technical guidance, helping maintain productivity across business operations. Working within a structured service desk environment, you will manage tickets, escalate issues when needed, and contribute to continuous service improvement. This is an excellent opportunity for a customer-focused IT professional who thrives in a dynamic, people-centered technical support role.