Job Description
The Manager will be the primary custodian of high-value, engineered-to-order (ETO) pump projects.
Lead a team of Project Managers to ensure that complex pump packages are designed, manufactured, tested, and delivered on time, within budget.
Manage the full project P&L, ensuring the post order margin exceeds the pre-order margin.
Serve as the lead negotiator for contract disputes, liquidated damage claims, and force majeure events.
Act as the pivot between Sales, Engineering, Procurement, and the Shop Floor to resolve bottlenecks in manufacturing , Engineering, Procurement , Quality Management etc.
Proactively identify long-lead item risks (e.g., specialized alloy castings, high-voltage motors) and develop mitigation strategies.
Manage the MRB (Manufacturing Record Book)—the critical documentation package that is often a prerequisite for final payment in projects.
Act as a interfacing between EPCs , end users and company (KSB Limited) during project execution cycle. Further act as a parental role in resolving all internal issues with various interfacing departments in time to ensure on time delivery to clients against their order.
Review contract orders and conduct Project Kick off meeting with Customers and Internal team for new and critical orders.
Ensure overall fulfillment of customer orders/contracts for increased customer satisfaction.
Support order to cash process & strive for improvements inside & outside of project management by lessons learned approach.
Plan & work towards achievement of Sales Plan as per schedule
Submit final technical & commercial documentation and get the approval – IRN / MDCC
Organize and attend the meetings with Customer / Client / Consultant / Vendors to expedite approvals, advances and / or any other requirements to maintain project schedule
Follow-up / Keep track of LD orders, LD waiver requests with necessary justification and final payment
Track cash flow of order and ensure advances and payments on time.
Communicating effectively with clients to identify needs and evaluate alternative business solutions with project management. - Continually seeking opportunities to increase customer satisfaction and deepen client relationships. - Managing client expectations effectively.
Enhance client relationships through excellent service, follow-up and successful project completion
Ensure timely submission of post order documents and receipt of approval and manufacturing clearances.
Periodic review of orders on hand with the team using SAP reports and other tools. Identify risks and initiate actions for mitigation.
Ensure that all orders are executed within contractual delivery. In case of any delays, identify reasons and ensure receipt of delivery extensions prior to dispatch.
Periodic reporting of the team performance to supervisor in the prescribed format.
Ensure that all requirements as per the KSB QMS and other systems are being followed
All other special tasks assigned by the management as & when necessary.
Responsible for Achieving Monthly and yearly Sales Target , On time delivery , Improving profitability during order execution @ 4 % minimum , maintaining good relationship with client and vendors.