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Job Description
Job Id:
107
# of Openings:
1
Pay Range: $22.75 per hour
Date: 5/15/2026
Position: Guest Relations Supervisor
Department: Museum Operations, Guest Relations
Location: Washington D.C.
Employment Status: Full-Time, to include Evenings and Weekends*
Employment Status: Full-Time, to include Evenings and Weekends*
FLSA: Non-Exempt, Hourly Position
Reports To: Guest Relations Manager
Reports To: Guest Relations Manager
Direct Reports: Guest Relations Associates
Salary: $22.75 / Hour
Position Summary
The Guest Relations (GR) Floor Supervisor plays a critical leadership role in delivering an exceptional, white glove guest experience by overseeing Guest Relations Associates and Volunteers throughout the museum. As a highly visible presence, the GR Floor Supervisor serves as a role model for professional conduct and service excellence, particularly when interacting with guests, VIPs, and internal team members. This position requires strong situational awareness, leadership capability, and a commitment to cultivating an inclusive, welcoming environment where every guest feels valued and inspired.
Duties and Responsibilities
- Inspire, coach, and motivate Guest Relations Associates and Volunteers to consistently deliver white glove service that supports MOTB’s mission and exceeds guest expectations.
- Provide active, on-the-floor supervision and support to GR Associates and Volunteers across all museum areas, ensuring seamless guest engagement and service delivery.
- Ensure all team members strictly adhere to safety standards, operational procedures, and customer service best practices.
- Deliver effective onboarding and on-the-job training for new hires, reinforcing service excellence, operational knowledge, and white glove guest interaction standards.
- Maintain strong technical and operational knowledge of all museum attractions to support staff, troubleshoot issues, and enhance the guest experience.
- Demonstrate proficiency in Tessitura, including the ability to efficiently process ticket and membership sales while maintaining a high-touch, personalized guest approach.
- Maintain comprehensive knowledge of all museum galleries, exhibits, attractions, and events to confidently guide guests and enrich their visit.
- Exercise sound judgment and professionalism by independently addressing guest needs, resolving concerns, and creating positive outcomes in real time.
- Perform additional duties as assigned to support departmental goals.
Education
- HS diploma or GED required
- Bachelor’s degree in museum studies/hospitality or equivalent experiential learning preferred
- 1-2 years of supervisory experience.
Skills / Core Competencies
- Demonstrates strong supervisory and leadership capabilities, including effective communication, coaching, and team support.
- Delivers exceptional customer service with a commitment to white glove service standards, ensuring every guest interaction is personalized, attentive, and memorable.
- Exhibits excellent organizational skills with keen attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Possesses outstanding verbal communication and interpersonal skills, with a natural ability to connect with and engage a diverse range of guests.
- Maintains proficiency in basic computer applications, including Microsoft Outlook, Word, and Excel, to support daily operational needs.
Abilities / Attributes:
- Serve as a leader for the Museum of the Bible’s mission, actively championing its purpose to invite all people to engage with the transformative power of the Bible.
- Able to work evenings, holidays, and weekends as needed.
- Demonstrate flexibility and reliability with the ability to work evenings, weekends, and holidays as required to support operational needs.
- Maintain full availability to participate in a seven-day rotating schedule, ensuring consistent leadership coverage.
- Possess the physical capability to stand and move for extended periods.
- Demonstrate professionalism and adaptability by participating, as needed, in official or incidental photography and videography for Museum of the Bible and guest-related purposes.
- As needed, inclusion in official or incidental photographs and videos for MOTB and/or guests.
Pay Range: $22.75 per hour
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