Resource Center Coordinator

Title:

Resource Center Coordinator

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Patient Care Experience

Time Type:

Full time

Weekly Hours:

40

FTE:

1

Shift:

First Shift (United States of America)

Summary:

About the Role

If you’re passionate about helping people navigate complex health journeys, this role offers a meaningful way to make a difference every day.

As part of the Resource Center team, you’ll play a key role in connecting patients and families with trusted cancer information, support services, and educational resources. You’ll help create a welcoming environment where people feel informed, supported, and empowered.
This role is ideal for someone who enjoys working directly with patients, collaborating across teams, and improving the way information and support are delivered. This role has a pay range of $50,844 - $65,061 annually.

What You’ll Do

In this role, you’ll support both the day-to-day experience of patients and the long-term development of educational programs.

Help manage the daily operations of the Resource Center to ensure a positive, organized, and supportive environment
Train and guide Resource Center staff and volunteers
Connect patients and families with reliable cancer information and support resources
Update and maintain educational materials to ensure they are clear, accurate, and easy to access
Partner with the Concierge team to improve patient-facing resources
Support the development and delivery of institute-wide education and quality-of-life programs
Participate in patient outreach efforts and provide basic cancer education


What You’ll Bring

We’re looking for someone who combines compassion with strong communication and organizational skills.

A genuine desire to support patients and families during challenging times
Strong interpersonal skills with the ability to communicate clearly and empathetically
Experience working with educational materials, patient resources, or health information (preferred)
Ability to train, guide, or support team members and volunteers
Strong attention to detail and organization
Comfort working in a collaborative, team-oriented environment
Interest in patient education, health literacy, or cancer care


Why You’ll Love Working Here

At Roswell Park, you’ll be part of a team that is deeply committed to improving lives through innovation, compassion, and collaboration.

Purpose-driven work – Every day, you’ll contribute to helping patients and families feel informed and supported
Collaborative culture – Work alongside dedicated professionals who value teamwork and shared goals
Opportunities to grow – Expand your skills in patient education, program development, and healthcare support
Supportive environment – Be part of an organization that prioritizes both patient care and employee well-being
Mission that matters – Join a nationally recognized cancer center focused on research, education, and compassionate care


If you’re looking for a role where your work truly matters and your impact is felt every day, we encourage you to apply.

Qualifications:

Required Education and Experience

1. Bachelor's degree in a health-related field, Social Work, Sociology, Psychology, Human Development, Education, Communications or a related field and the equivalent of two (2) years of full-time experience in a health or education related field; or
2. Associate’s degree in a health-related field, Social Work, Sociology, Psychology, Human Development, Education, Communications or a related field and the equivalent of four (4) years of full-time experience in a health or education related field.

NOTE: Required degrees must have been granted by an accredited college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].