Clinical Center Associate I

Title:

Clinical Center Associate I

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Diagnostic Radiology

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

First Shift (United States of America)

Summary:

About the Role

If you enjoy helping people and keeping things running smoothly behind the scenes, this role offers a great opportunity to make a difference every day.

As a key part of a clinic or care center team, you’ll help create a positive experience for patients, families, and staff. From managing schedules to supporting patient visits, your work ensures that care teams can focus on what matters most—delivering excellent care.
This role is ideal for someone who is organized, detail-oriented, and enjoys working in a fast-paced healthcare environment. The starting pay for this posting is $42,641.

What You’ll Do

In this role, you’ll provide essential administrative support that keeps the center running efficiently.

Welcome and assist patients, families, and visitors with professionalism and care
Answer phones, respond to routine questions, and direct calls appropriately
Maintain and coordinate clinic schedules to support smooth daily operations
Record and transcribe physician orders accurately
Support the patient check-in and co-pay collection process
Help keep patient information organized and up to date
Work closely with team members to support daily clinic activities


What You’ll Bring

We’re looking for someone who is dependable, organized, and enjoys helping others.

Strong communication skills and a friendly, professional approach
Ability to stay organized and manage multiple tasks in a busy environment
Attention to detail, especially when handling patient information
Comfort working with schedules, data entry, and clerical tasks
Ability to follow processes while maintaining confidentiality
Team-oriented mindset with a willingness to support others
Previous administrative or healthcare experience is helpful, but not required


Why You’ll Love Working Here

At Roswell Park, every role plays an important part in the patient experience.

Be part of meaningful work – Help create a smooth, supportive experience for patients and families
Supportive team environment – Work alongside colleagues who value collaboration and respect
Learn and grow – Gain experience in healthcare operations and patient support
Stability and purpose – Build your career at a nationally recognized cancer center

Make an impact every day – Your work helps ensure patients receive the care they need without added stress


If you take pride in staying organized, helping others, and being part of a team that truly makes a difference, we encourage you to apply.

Qualifications:

Required Education and Experience

1. Medical Office Assistant Associate’s degree; or
2. Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).


NOTE:
Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].