Clinical Center Associate II

Title:

Clinical Center Associate II

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Central Laboratory Services

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

First Shift (United States of America)

Summary:

About the Role:
At Roswell Park Comprehensive Cancer Center, our clerical and administrative teams play an essential role in creating a positive and supportive experience for patients and families. As a Clinical Support Associate, you will help keep daily operations running smoothly while serving as a welcoming and reliable resource for patients, visitors, and care teams.
In this role, you’ll support both inpatient and outpatient areas through scheduling, communication, order processing, and general clerical coordination. This is a great opportunity for someone who enjoys staying organized, working in a team environment, and helping others in a fast-paced healthcare setting.
The starting annual salary for this position is $47,695 and this can include a full comprehensive benefits package.

What You’ll Do:
Provide clerical and administrative support within assigned clinical areas
Welcome and assist patients, families, and visitors in a professional and compassionate manner
Answer phones, screen and route calls, and respond to routine questions
Record and process physician orders accurately and confidentially
Coordinate and maintain clinic and provider schedules
Support patient check-in and co-pay collection processes
Work closely with clinical and administrative teams to support smooth daily operations
Maintain accurate records and documentation while following privacy and confidentiality standards
Participate in team activities and contribute to a collaborative work environment

What You’ll Bring:
Strong organizational skills and attention to detail
Excellent customer service and communication skills
Ability to multitask and prioritize work in a busy healthcare environment
Comfort working with patients, visitors, and multidisciplinary teams
Basic clerical, scheduling, or administrative experience, preferably in healthcare
Ability to maintain confidentiality and handle sensitive information professionally
Positive attitude, dependability, and willingness to learn
Experience with medical office processes, scheduling systems, or electronic health records is a plus

Why You’ll Love Working Here:
At Roswell Park, every team member contributes to our mission of delivering world-class cancer care, advancing research, and improving lives. We are committed to creating a workplace where employees feel supported, valued, and empowered to grow.

Here’s what you can expect when joining our team:
Meaningful work that helps support patients and families during important moments
A collaborative and welcoming workplace culture
Opportunities for career growth and professional development
Comprehensive benefits and wellness offerings
An organization committed to innovation, research, and compassionate care
An inclusive environment that values diversity, respect, and teamwork
The opportunity to work at one of the nation’s leading cancer centers

If you’re someone who enjoys helping others, staying organized, and contributing to a patient-focused team, we encourage you to apply.

Qualifications:

Required Education and Experience

1. Medical Office Assistant Associate’s degree and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
2. Associate’s degree and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of three (3) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of three (3) years of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

NOTE:
Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].