Operations Support
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through increased cost savings, outstanding customer service and providing leading-edge technology solutions. The Enterprise Profile Platforms Services team implements, integrates, and maintains the end-to-end travel technology solutions.
The Enterprise Profile Platforms Services team seeks technology savvy and innovative individuals to join our team. This role is responsible for configuring technology solutions, ensuring end-to-end quality and operational performance. In this role, you will be working with the product team and technology developers.
What You'll Do:
- Upload files to Online Booking Tools to create, update, and delete traveler profiles
- Monitor, triage, and work fallout when records in initial upload files failed
- Upload log files to shared drive to enable faster troubleshooting when needed
- Adhere to SLAs, contractual agreements, and legal compliance
- Identify improvement opportunities and determine solutions to achieve business goals
- Ability to work with ambiguous definition or requirements and produce tangible solutions
What We're Looking For:
- SME with Microsoft Excel
- Significant experience with delimited flat files
- Experience with one or more GDS systems
- Ability to think analytically and conceptually
- Analyze complex data, identify improvement opportunities/solutions to achieve goals
- Creative technical problem solver
- Self-starter who works well independently and in a team environment
- Self-manage your workload and able to handle multiple, complex customers with competing priorities
- Ability to drive results
Location
Manila, Philippines
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
This role is for CWT, a member of the American Express Global Business Travel family of companies.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!