Senior Fixed Operations Manager- San Diego, CA
Job Description
Location: San Diego, CA (requires residency in this area)
Job Schedule: Full-time field role
Education Requirement: Bachelor's degree required
Sponsorship: Not offered
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
We are currently looking for a Senior Fixed Operations Manager to join our team in the West Region. You must reside in the San Diego area.
A Day in the Life:
Supports assigned dealerships to deliver top tier Customer Experience, Retention, Dealer Profitability and Purchase Loyalty through efficient operations, sales effectiveness and OEM representation efforts. Supports AGM with local logistical support for market representation decisions and related dealership implications. Works with district-facing Dealer Operations Manager to synergize operations. Partners with other districts to maximize regional and national Accessories, Parts, & Service (APS) opportunities.
Districts may consist of 8 to 19 Dealerships depending on complexity and geographic factors.
Key Responsibilities
Conduct routine dealership visits, engaging Sales, Aftersales staff, and executive leadership (Dealer Principal) to assess overall Aftersales operations and performance.
Provide consultative coaching and develop actionable improvement plans to drive Accessories, Parts, and Service (APS) growth.
Partner with dealerships to identify gaps, implement corrective actions, and improve Customer Experience, Retention, Profitability, and Brand Loyalty.
Customer Experience & Retention
Evaluate dealership operations using the 5 Mindsets (Convenience, Quality, Competitiveness, Transparency, Friendliness) to strengthen the customer value proposition.
Drive adoption of Aftersales core processes (Initiation, Reception, Communication, Delivery, Follow-up) through training and implementation of approved tools and technologies.
Collaborate with Regional Aftersales leadership to monitor technician capability, promote certification programs, and support recognition initiatives.
Assess and guide dealership marketing strategies across CRM, digital, social, and eCommerce platforms; align with national and regional initiatives.
Analyze APS sales and marketing performance, recommending tools, programs, and strategies to improve ROI and dealership engagement.
Dealer Profitability
Perform financial and operational analysis to identify improvement opportunities across staffing, throughput, sales effectiveness, and facility utilization.
Utilize key performance metrics and industry benchmarks to drive action plans that improve APS revenue and operational efficiency.
Review APS performance, financial statements, and inventory management; provide recommendations to improve cash flow, absorption rate, and return on sales.
Support dealership leadership in workforce planning, training, and performance management to address skill gaps and reduce turnover.
Educate and ensure proper execution of incentive programs, demonstrating their financial impact and ensuring compliance.
Loyalty & Market Development
Analyze dealership performance data to identify opportunities to increase parts loyalty, retention, and customer satisfaction.
Partner with internal stakeholders to address CSI performance, resolve customer concerns, and implement best practices.
Monitor market trends, competitor activity, and dealership network changes to develop strategies that maximize APS sales.
Support compliance with dealer agreements, operational standards, and policy requirements; assist with official communications when needed.
Participate in regional and national initiatives, including auto shows, events, and dealership openings/closings.
Minimum Qualifications and Demonstrated Knowledge, Skills & Abilities
Education:
Bachelor’s Degree in Business or related field required.
Experience:
- A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry.
- Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.
- At least 2 or more years of experience within a previous dealer contact support role (or equivalent dealer contact) is required.
- Previous experience supervising others and previous experience in a sales capacity is desirable.
- Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.
- Previous experience in a sales capacity is desirable.
Knowledge, Skills and Abilities:
Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products. Additional knowledge of sales related systems.
Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.
Ability to function effectively and remain productive in a virtual office environment
Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships.
Dedication to meeting the expectations and requirements of internal and external customers.
Attentive to others opinions and perspectives.
Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises.
Result driven even in the face of resistance or setbacks.
Ability to present ideas and analysis in an effective manner.
Ability to understand the complexities of situations and solicit assistance from others as needed.
Physical Requirements
The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
Travel:
More than 75% day and overnight domestic travel.
Position requires residence within assigned district.
What You’ll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.
Built for Your Best:
Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Irvine California United States of AmericaSalary Range:
$97,745.00 - $172,830.00Salary Range Estimate: Annual Salary: (Minimum to Maximum of Salary Range noted here). This compensation range represents the minimum and maximum base salary rates at Nissan for jobs assigned to this particular grade level. Please note that it is uncommon for an employee to be placed at either end of the range. Rather, an employee’s actual base salary generally may fall somewhere in between and reflect the employee’s unique skills, work experience, education, work location, and market norms. Additionally, pay may be based on comparisons to the base salary rates of other employees with similar backgrounds working in comparable roles.