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Job Description
Product Support Analyst, Senior (LN Finance)
Department: Customer Support
Employment Type: Full Time
Location: Hyderabad
Description
We are seeking a skilled and motivated ERP Support Analyst to join our Global LN Finance Support Team. This team plays a critical role in supporting a wide customer base across APAC, the Middle East, and parts of Europe. As our LN customer base continues to grow on the cloud, this role is essential to maintaining high-quality support and ensuring customer satisfaction.
A Typical Day in the Life Includes:
- Gain a deep understanding of LN product functionality and its real-world business applications.
- Simulate and troubleshoot reported issues in customer environments and internal cloud tenants.
- Collaborate with customers and internal stakeholders (Development, GPS, CloudOps, IMS) to resolve technical and functional issues.
- Provide expert guidance and support to customers on LN Finance modules.
- Contribute to team success by sharing knowledge and fostering a collaborative work environment.
- Be flexible and available to work in shifts as per business requirements.
Basic Qualifications:
* CA Inter / CMA Inter / MBA in Finance
or
* Engineering background with relevant ERP experience
or
* Engineering background with relevant ERP experience
Preferred Qualifications:
- 6+ years of experience in ERP systems such as LN, SAP, or Oracle Apps.
- Strong understanding of finance processes and ERP workflows.