Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Analyst based in India.
This role sits at the core of high-value financial technology operations, providing advanced technical support for electronic trading systems and FIX-based transaction workflows. It combines deep technical troubleshooting with client-facing responsibilities, ensuring seamless service delivery for mission-critical trading environments. The position acts as a key escalation point for complex incidents while collaborating closely with development, professional services, and customer teams. Operating in a structured, SLA-driven environment, the role demands precision, responsiveness, and strong ownership of issue resolution. It also plays an important part in improving support processes, knowledge systems, and incident management practices. The environment is fast-paced and highly collaborative, with a strong focus on service quality and continuous improvement. This is a strong opportunity for an experienced support professional with deep expertise in financial markets technology.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Support Analyst based in India.
This role sits at the core of high-value financial technology operations, providing advanced technical support for electronic trading systems and FIX-based transaction workflows. It combines deep technical troubleshooting with client-facing responsibilities, ensuring seamless service delivery for mission-critical trading environments. The position acts as a key escalation point for complex incidents while collaborating closely with development, professional services, and customer teams. Operating in a structured, SLA-driven environment, the role demands precision, responsiveness, and strong ownership of issue resolution. It also plays an important part in improving support processes, knowledge systems, and incident management practices. The environment is fast-paced and highly collaborative, with a strong focus on service quality and continuous improvement. This is a strong opportunity for an experienced support professional with deep expertise in financial markets technology.