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Travel Risk Coordinator – Complex Environments, Travel Risk Management
Mexico City, Mexico City, MEXPosted Yesterday
Full-timeonsite
Job Description
Come join a team that safeguards the health, safety, and security of Amazon business travelers globally. Grounded in Duty of Care standards and best practice, the Travel Risk Coordinator - Complex Environments Program (CEP) enables safe business travel, builds a positive security culture, and delivers proactive risk mitigation solutions for Amazonians exposed to complex environment risks.
The coordinator keeps CEP's key initiative areas running by managing training logistics, vendor operations, documentation, incident response support and deliverable tracking. Working across regions and business lines, the Coordinator serves as the connective tissue between CEP, TRM regional teams, internal partners and external vendors.
The right candidate will be calm under pressure, empathetic with employees and stakeholders in stressful situations, and comfortable making high-impact decisions independently. This is a role for someone who can balance operational assistance needs and contribute to global strategic projects.
Key job responsibilities
Support the Complex Environments Program manager
Maintain and update program documentation including SOPs, guidelines, playbooks, trackers, and internal wikis
Track deliverables, timelines, and action items; flag risks or delays to Travel Risk Managers
Compile data and draft inputs for Quarterly Business Reviews (QBR), OKRs, and KPI reporting
Coordinate cross-functional engagement with TRM regional teams, Amazon Security, Amazon Travel & Events, and key business units
Manage end-to-end logistics for Hostile Environment Awareness Training (HEAT) courses
Coordinate e-learning module development timelines and liaise with content vendors
Coordinate kidnapping/extortion awareness training sessions and personal security briefings
Provide operational support during high-impact personnel security incidents
A day in the life
Coordinate logistics and documentation during personnel medical and security incidents
Maintain incident response contact lists and training materials
Process secure ground transport vendor onboarding, payments, and regional booking requests
Review airline safety reports and monitor risk rating changes
Update evacuation, political detention, and other TRM guidelines
About the team
The Travel Risk Management team mitigates health, safety, and security risks to Amazon’s business travelers and international assignees across . The Complex Environments Program is a critical capability within TRM, focused on the highest-risk scenarios. This coordinator role is essential to keeping the program operationally sound and scalable as Amazon’s global footprint grows.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Come join a team that safeguards the health, safety, and security of Amazon business travelers globally. Grounded in Duty of Care standards and best practice, the Travel Risk Coordinator - Complex Environments
- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
- Experience working with and managing third party vendors
- Experience experience using data and metrics to measure impact and determine improvements
- Bachelor's degree or equivalent
- Experience managing real-time incidents (medical, security, or crisis) across multiple time zones
- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
- 2+ years experience in work related to operations in high security risk and complex environments
- Familiarity with the ISO 31030 Travel Risk Management Standard or similar Duty of Care frameworks
- Comfort with AI-enabled tools and automation platforms; willingness to adopt emerging technology
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The coordinator keeps CEP's key initiative areas running by managing training logistics, vendor operations, documentation, incident response support and deliverable tracking. Working across regions and business lines, the Coordinator serves as the connective tissue between CEP, TRM regional teams, internal partners and external vendors.
The right candidate will be calm under pressure, empathetic with employees and stakeholders in stressful situations, and comfortable making high-impact decisions independently. This is a role for someone who can balance operational assistance needs and contribute to global strategic projects.
Key job responsibilities
Support the Complex Environments Program manager
Maintain and update program documentation including SOPs, guidelines, playbooks, trackers, and internal wikis
Track deliverables, timelines, and action items; flag risks or delays to Travel Risk Managers
Compile data and draft inputs for Quarterly Business Reviews (QBR), OKRs, and KPI reporting
Coordinate cross-functional engagement with TRM regional teams, Amazon Security, Amazon Travel & Events, and key business units
Manage end-to-end logistics for Hostile Environment Awareness Training (HEAT) courses
Coordinate e-learning module development timelines and liaise with content vendors
Coordinate kidnapping/extortion awareness training sessions and personal security briefings
Provide operational support during high-impact personnel security incidents
A day in the life
Coordinate logistics and documentation during personnel medical and security incidents
Maintain incident response contact lists and training materials
Process secure ground transport vendor onboarding, payments, and regional booking requests
Review airline safety reports and monitor risk rating changes
Update evacuation, political detention, and other TRM guidelines
About the team
The Travel Risk Management team mitigates health, safety, and security risks to Amazon’s business travelers and international assignees across . The Complex Environments Program is a critical capability within TRM, focused on the highest-risk scenarios. This coordinator role is essential to keeping the program operationally sound and scalable as Amazon’s global footprint grows.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Come join a team that safeguards the health, safety, and security of Amazon business travelers globally. Grounded in Duty of Care standards and best practice, the Travel Risk Coordinator - Complex Environments
- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
- Experience working with and managing third party vendors
- Experience experience using data and metrics to measure impact and determine improvements
- Bachelor's degree or equivalent
- Experience managing real-time incidents (medical, security, or crisis) across multiple time zones
- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
- 2+ years experience in work related to operations in high security risk and complex environments
- Familiarity with the ISO 31030 Travel Risk Management Standard or similar Duty of Care frameworks
- Comfort with AI-enabled tools and automation platforms; willingness to adopt emerging technology
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.