Office Manager – Primary Care

Company: Coastal Health
Employment Type: Full-Time

Position Summary

Coastal Health is seeking an experienced and motivated Office Manager to oversee the daily operations of our Primary Care practice. The Office Manager is responsible for ensuring efficient clinic operations, supporting providers and staff, maintaining exceptional patient service standards, and driving overall practice performance.

This leadership role requires strong organizational, communication, and problem-solving skills, along with the ability to effectively manage staff and foster a positive team environment.

Key Responsibilities

• Manage the day-to-day operations of the medical office
• Supervise and support clinical and administrative staff
• Coordinate staffing schedules and ensure appropriate coverage
• Monitor workflow efficiency and implement process improvements
• Maintain compliance with company policies, HIPAA regulations, and healthcare standards
• Assist with employee onboarding, training, coaching, and performance management
• Address patient concerns and ensure a positive patient experience
• Monitor office productivity, patient flow, and operational metrics
• Collaborate with providers and leadership to achieve organizational goals
• Oversee inventory management and ordering of office and medical supplies
• Participate in staff meetings and communicate organizational updates effectively
• Support recruitment and retention efforts within the practice

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• Minimum of 2 years of healthcare management or medical office leadership experience preferred
• Previous experience in a Primary Care setting strongly preferred
• Knowledge of medical office operations, scheduling, insurance verification, referrals, and patient registration processes
• Strong leadership and team-building skills
• Excellent communication and interpersonal abilities
• Proficiency with electronic medical records (EMR) systems and Microsoft Office applications
• Ability to multitask and manage priorities in a fast-paced environment

Skills & Competencies

• Leadership and staff development
• Conflict resolution and problem-solving
• Organizational and time-management skills
• Patient-focused mindset
• Attention to detail
• Adaptability and professionalism

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Paid holidays
• Opportunities for professional growth and advancement
• Supportive and collaborative work environment

Why Coastal Health?

At Coastal Health, we are committed to providing exceptional patient care while fostering a culture of teamwork, accountability, and excellence. We are looking for leaders who are passionate about healthcare and dedicated to helping our teams succeed.

Join Coastal Health and make a meaningful impact on the health and well-being of the communities we serve.

Education: Bachelor's degree preferred, preferably with coursework in health care administration.

Experience: Minimum three years of healthcare experience required, including one year of management or specific leadership experience in health care.

Performance Requirements:

Knowledge:

1. Knowledge of medical practices, terminology, and reimbursement policies.

Skills:

1. Skill in planning, organizing, delegating, and supervising.
2. Skill in evaluating the effectiveness of existing methods and procedures.
3. Skill in problem solving.
4. Skill in verbal and written communication.

Abilities:

1. Ability to read, interpret, and apply policies and procedures.
2. Ability to set priorities among multiple requests.
3. Ability to interact with patients, medical and administrative staff, and the public effectively.