Bilingual Front Desk Associate

Coastal Health – Argyle Primary Care

Position Type: Full-Time
Location: Argyle Primary Care

Position Summary

Coastal Health is seeking a friendly, professional, and bilingual Front Desk Associate to join our Argyle Primary Care team. As the first point of contact for patients, this role is essential in creating a welcoming experience while ensuring efficient front-office operations. The ideal candidate is customer-service oriented, organized, and capable of managing multiple tasks in a fast-paced healthcare environment.

Bilingual candidates (English/Spanish) are strongly preferred.

Key Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Verify patient demographics, insurance information, and eligibility.
• Collect copayments, balances, and required documentation.
• Maintain accurate patient records within the electronic health record (EHR) system.
• Assist patients with forms, registration, and general office questions.
• Manage incoming and outgoing correspondence, faxes, and messages.
• Coordinate communication between patients, providers, and clinical staff.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Support daily front-office operations and maintain an organized reception area.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of 1 year of customer service, reception, or medical office experience.
• Strong verbal and written communication skills.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional demeanor and excellent interpersonal skills.

Preferred

• Bilingual in English and Spanish.
• Previous experience in a medical office or primary care setting.
• Experience with electronic health records (EHR) systems.
• Knowledge of medical insurance and patient registration processes.

Skills & Competencies

• Outstanding customer service and patient relations.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to handle sensitive information with professionalism and confidentiality.
• Positive attitude and team-oriented mindset.
• Dependability and strong work ethic.

Why Join Coastal Health?

At Coastal Health, we are committed to providing exceptional, patient-centered care in a welcoming and supportive environment. Our team members are valued partners in helping our patients achieve their healthcare goals while fostering a culture of compassion, respect, and excellence.

To Apply:
Interested candidates should submit their resume and application for consideration.

 

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.