Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Specialist in India.
This role is at the heart of a fast-growing fintech environment focused on delivering seamless, real-time support to users across digital channels. You will interact directly with customers through chat and social media, helping them resolve issues quickly and with empathy while ensuring a smooth and positive experience. The position requires strong multitasking abilities, as you will handle multiple platforms simultaneously in a high-volume, fast-paced setting. Beyond customer interactions, you will act as a key voice of the user, contributing insights that help improve products, processes, and overall service quality. You will also collaborate closely with cross-functional teams such as Product, Operations, and Engineering. In addition, the role involves exposure to fraud monitoring, dispute handling, and continuous improvement initiatives within an early-stage, rapidly scaling startup environment.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Specialist in India.
This role is at the heart of a fast-growing fintech environment focused on delivering seamless, real-time support to users across digital channels. You will interact directly with customers through chat and social media, helping them resolve issues quickly and with empathy while ensuring a smooth and positive experience. The position requires strong multitasking abilities, as you will handle multiple platforms simultaneously in a high-volume, fast-paced setting. Beyond customer interactions, you will act as a key voice of the user, contributing insights that help improve products, processes, and overall service quality. You will also collaborate closely with cross-functional teams such as Product, Operations, and Engineering. In addition, the role involves exposure to fraud monitoring, dispute handling, and continuous improvement initiatives within an early-stage, rapidly scaling startup environment.