Director, Customer Success Management

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Success Management in Canada.

This leadership role is responsible for defining and executing a high-impact customer success strategy focused on retention, expansion, and long-term customer value across a B2B technology environment.
The Director of Customer Success Management will lead and scale a team of Customer Success Managers, ensuring strong customer relationships, consistent adoption, and measurable business outcomes.
The role plays a critical part in driving Net Revenue Retention (NRR) by aligning customer engagement strategies with broader sales, product, and marketing objectives.
It involves building scalable success frameworks, optimizing customer lifecycle processes, and strengthening the overall customer experience.
The position also serves as a key voice of the customer internally, influencing product direction and executive decision-making.
This is a remote role based in Canada within a fast-growing, customer-centric organization.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Success Management in Canada.

This leadership role is responsible for defining and executing a high-impact customer success strategy focused on retention, expansion, and long-term customer value across a B2B technology environment.
The Director of Customer Success Management will lead and scale a team of Customer Success Managers, ensuring strong customer relationships, consistent adoption, and measurable business outcomes.
The role plays a critical part in driving Net Revenue Retention (NRR) by aligning customer engagement strategies with broader sales, product, and marketing objectives.
It involves building scalable success frameworks, optimizing customer lifecycle processes, and strengthening the overall customer experience.
The position also serves as a key voice of the customer internally, influencing product direction and executive decision-making.
This is a remote role based in Canada within a fast-growing, customer-centric organization.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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